Customer Application Form | Asianet Satellite Communications Limited

1. Customer Information

Full Name / Name of Entity *

Type of Entity *

Name of Authorized Signatory (where applicable)

Designation

GSTIN (if applicable)

PAN *

CIN / LLPIN / Registration No. (where applicable)

Registered Office / Correspondence Address *

Email Address *

Mobile Number *

Alternate Contact Number

Beneficial Owner Details (where applicable)

2. Service Details

Hosting Plan / Service Selected *

Domain Name(s) *

Server Type *

Additional Services

SSL Certificate Email Hosting Backup Services Domain Registration Website Migration Other

Billing Cycle *

Expected Service Commencement Date *

3. Payment Details

Mode of Payment *

Billing Name *

Purchase Order Number (if applicable)

Billing Address (if different)

GST Invoice Required *

Yes No

Payment Authorisation

I/We hereby authorise Asianet Satellite Communications Limited ("Company") to raise invoices and collect all applicable charges, taxes, renewal fees and other contractual dues through the payment mode selected above or through any other mutually agreed payment mechanism.

4. Mandatory Documents

Please upload self-attested documents wherever applicable. (Maximum file size: 2 MB per document)

Note: Maximum allowed file size is 2 MB per document (PDF, JPG, JPEG, PNG). If submitting an Aadhaar card copy for KYC purposes, you must voluntarily mask/blackout the first eight digits of the Aadhaar number prior to upload, ensuring only the last four digits are visible.

Government-issued Photo Identity Proof *

Address Proof *

GST Registration Certificate

Certificate of Incorporation / Registration

Board Resolution / Authorisation Letter

PAN Card of the Entity

Customer Declaration

I/We hereby irrevocably declare, represent and warrant that: All information, declarations and documents submitted under this Customer Application Form are true, accurate, complete, current and not misleading.
I/We possess full legal capacity and authority to enter into this Agreement and avail the Services. All documents furnished are genuine and have been submitted with all necessary authorisations and consents.
I/We shall promptly notify the Company, and in any event within seven (7) days, of any change in the information furnished under this Application Form.
I/We acknowledge that submission of this Customer Application Form does not automatically entitle me/us to receive the Services. The Company reserves the absolute right to accept, reject, suspend or cancel any application without assigning any reason, subject to applicable law.
I/We agree that the Services shall commence only upon successful verification of KYC documents, technical feasibility, payment realisation and written confirmation by the Company.
I/We agree to comply with all applicable laws, regulations, governmental directions and the Company's Terms & Conditions, Acceptable Use Policy, Privacy Notice and all other policies, as amended from time to time.
I/We understand that any false declaration, suppression of material facts, fraudulent information or submission of forged documents shall constitute a material breach, entitling the Company to reject the application or immediately suspend or terminate the Services without any liability.
I/We authorise the Company to verify the information furnished by me/us through government authorities, regulatory agencies, financial institutions or authorised third-party verification agencies, wherever legally permissible.
I/We acknowledge that the Company may collect, use, store, process and retain my/our information for customer verification, service provisioning, billing, fraud prevention, regulatory compliance, cybersecurity and other lawful purposes in accordance with applicable laws and the Company's Privacy Notice.
I/We confirm that I/we have carefully read, understood and agree to be bound by this Customer Application Form, the Terms & Conditions, the Privacy Notice and all documents forming part of the Service Agreement.

Terms & Conditions

These Terms & Conditions ("Terms") govern the provision of Web Hosting and related services by Asianet Satellite Communications Limited ("Company") to the Customer.

1. Service Scope

1.1 The Company shall provide web hosting and related services, including server space, bandwidth, IP allocation, domain-related services, email hosting, SSL certificates, backup services and other value-added services subscribed to by the Customer.

1.2 The Services shall be provided on a best-efforts basis, subject to technical feasibility, network availability and operational requirements.

1.3 Any uptime commitment communicated by the Company shall be a service objective only and shall not constitute a warranty or guarantee of uninterrupted or error-free service.

1.4 The Company reserves the absolute right, without incurring any liability, to modify, upgrade, replace or relocate its infrastructure...

1.5 The Company may suspend or interrupt the Services for scheduled maintenance, emergency maintenance, security upgrades, regulatory requirements, system migration, disaster recovery exercises or infrastructure upgrades.

1.6 The Company shall not be responsible for service interruptions arising from: Scheduled or emergency maintenance, Internet backbone failures, Third-party network failures, Domain registrar failures, DNS failures, Cyber-attacks, Force majeure events, etc.

2. Customer Obligations

2.1 The Customer shall use the Services strictly in accordance with applicable laws, regulations and these Terms.

2.2 The Customer shall not use the Services for hosting, storing, transmitting or distributing: unlawful content, obscene or prohibited material, malware, ransomware or viruses, phishing websites, spam, copyright infringing material, etc.

2.3 The Customer shall remain solely responsible for: all hosted content, website security, software licensing, application vulnerabilities, user credentials, backups not expressly contracted to be performed by the Company.

3. Billing and Payment

3.1 All charges are payable in advance unless otherwise agreed in writing.

3.2 All applicable taxes, including GST, shall be payable by the Customer.

3.3 Delayed payments shall attract interest at 18% per annum.

4. Company Rights

4.1 The Company may suspend, restrict or terminate any Service immediately, without liability, if payment remains overdue, false information has been provided, the Customer breaches these Terms, etc.

4.2 The Company may remove, suspend or disable access to any hosted content which violates applicable law or these Terms, including executing lawful takedown notices from statutory authorities within 36 hours as mandated by the Information Technology Rules, 2021.

(Refer to full Terms & Conditions document for complete details encompassing Clauses 5 to 13 including Limitation of Liability, Indemnity, Intellectual Property, Force Majeure, Governing Law, and Electronic Acceptance.)

Customer Privacy Notice & Consent

(Issued pursuant to Sections 5 and 6 of the Digital Personal Data Protection Act, 2023)

This Privacy Notice is issued by Asianet Satellite Communications Limited to transparently outline how your personal data will be collected, processed, and safeguarded in compliance with the Digital Personal Data Protection (DPDP) Act, 2023.

1. Declaration of Data Processing

The Company is committed to protecting the digital personal data of its web hosting and digital service customers. This notice outlines the statutory framework under which the Company handles personal data.

2. Categories of Personal Data Collected

Identity & KYC Data: PAN, Aadhaar Number, Passport details, Certificate of Incorporation, etc.
Contact & Billing Data: Email addresses, billing addresses, phone numbers, payment details.
Technical & Service Data: IP addresses, location data, login credentials, domain registration data (WHOIS).

3. Purpose of Processing

Executing KYC, provisioning hosting servers, facilitating billing, internal audits, enforcing compliance, ensuring cybersecurity directives.

4. Mandatory Disclosure and Sharing of Data

The Company may disclose data to affiliates, cloud providers, law enforcement, CERT-In, and other authorities where required under applicable law.

5. Statutory Data Retention Policy

Personal data shall be retained for the active duration of the subscription. Under IT Rules 2021, user registration information is retained for a minimum of 180 days after cancellation. Financial/incident logs may be retained for 5 to 8 years.

6. Rights of the Data Principal

Request summary, request correction, withdraw consent (will result in immediate termination of services), nominate legal heir.

7. Grievance Redressal

Contact the designated Grievance Officer. Acknowledgment within 24 hours and resolution within 15 days.

Customer Acceptance

I confirm that I am authorised to submit this application on behalf of the Customer. I consent to the processing of personal data in accordance with the Privacy Notice. I agree to receive invoices, notices and communications electronically.